Using Design Thinking to Embed Learning in Our Jobs

Spannender Artikel zum Thema Design Thinking auf dem Harvard Business Review von Josh Bersin. Ein Beispiel der Anwendung von Design Thinking im Bereich L&D bei einem Telekommunikationsanbieter, der die neuen Mitarbeitenden möglichst schnell up to Speed haben wollte:

"The telecomm company used design thinking to come up with a different approach: Rather than inject “training” into employees, it studied the job of a retail sales agent over the first nine months and developed a “journey map” showing what people need to know the first day, the first week, the first month, and then over the first few quarters.

What this process revealed is that there are some urgent learning needs that must be addressed immediately, and then there are people to meet, systems to learn, products to understand, and many other processes to master over the first year. And of course, much of this involves getting to know customers, product experts, and fundamentals of sales and customer service."

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